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Broadband help

For queries about your TalkTalk broadband service.

Broadband connection issue

Selina-Zhang
First Timer
Private Message TalkTalk

on ‎15-10-2025 04:15 PM

Message 3 of 3

I'm experiencing connection failure since 8:00 am Oct 15.

I cannot be put in touch with human agent. I would like to ask how to get in touch with Talktalk techinical engineer for help.

 

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2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message

on ‎16-10-2025 08:08 AM

Message 1 of 3

Hi @Selina-Zhang I'm sorry to hear that, I will be able to run checks on your line. Are you at home to be able to proceed.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-10-2025 04:20 PM

Message 2 of 3

I have asked one of TalkTalk's support team to pick up your thread and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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