Broadband connection

[Andyc33]

No broadband for 10 days now in Bookham. Very little help from online chat. Any ideas when it will get fixed?

[Michelle-TalkTalk]

Hi,

Thank you for confirming 🙂

Thanks

[Andyc33]

Hi Michelle 

yes, finally sorted Saturday lunchtime 

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. We've received an update to advise that the fault has been resolved. Is your connection now ok?

Thanks

[Skynet_TX]

That doesn't sound good, but unfortunately if it is a cabinet issue TalkTalk will just be having to wait for Openreach to fix it. The team here will be back on Monday and will hopefully be able to get some progress updates for you.

[Andyc33]

Hi @Skynet_TX 

been a very frustrating 10 days, the service centre promise updates that never materialise. Apparently 300 people affected by a damaged cabinet. No 4g routers offered despite a long loss of service.

[Skynet_TX]

Hi @Andyc33,

The Support Team here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.