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Broadband help

For queries about your TalkTalk broadband service.

Broadband down

Billyblade
Participant
Private Message

on ‎21-10-2022 06:13 PM

Message 4 of 4

I was just after an update on our Broadband issue. Its been down since yesterday in Sheffield 8.

I can't access LiveChat to ask.

The reference is REP-12010809

Labels:
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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Billyblade

on ‎24-10-2022 06:29 AM

Message 1 of 4

Morning,

 

Thanks for the update and please let us know if you need any assistance.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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Billyblade
Participant
Private Message

on ‎21-10-2022 11:22 PM

Message 2 of 4

Thanks for that, I finally got on LiveChat and they told me there is an issue in my area and they are working on it.🙂

Skynet_TX
Community Star
Private Message

on ‎21-10-2022 10:35 PM

Message 3 of 4

Hi @Billyblade,

 

The Support Team on this community probably won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the Support Team here should respond to this topic early next week to help if you are still having issues.

 

If you are having problems accessing the live chat link (during their opening hours) then it might be worth trying a different browser.

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