For queries about your TalkTalk broadband service.
on 21-03-2024 09:41 AM
Hi, I've been having sporadic line dropouts in the past month or so (very short drops so no real problems) and I assumed it might be all the rain we've been having so I did the tests via the service status web page. It got as far as this....
I tried the contact our team button, sent a message and got no response. Can one of you clever admin people see is you can help, please?
Cheers
Tom
on 02-04-2024 09:03 AM
Hi Tom
Thanks for your reply 🙂
Yes sure no problem. If you do experience any further issues then please post back here and I will take a look at this for you.
Debbie
on 02-04-2024 08:57 AM
Hi Debbie
It's all still 'in the air'. On the day we started to do the diagnostics with the tech people, we only as far as agreeing there was a problem with the connection and then we ran out of time because I had a dentist appt. Since then, though, I've only had 1 drop out so haven't needed to get back to them to carry on finding the fault. Annoying, isn't it? 😕
So I am thinking to leave things for now and get back to you if it starts frequent drop outs again.
Is that OK with you?
Thanks for your help (again! 😊)
Cheers
Tom
on 25-03-2024 08:49 AM
Hi Tom
How are you getting on? Do you need any further help with this?
on 21-03-2024 09:59 AM
Hi Tom
Ok no problem.
If you would like me to investigate this fault for you then just post back on this thread.
Thanks
Debbie
on 21-03-2024 09:55 AM
Hi Debbie, I've just noticed that they sent me a message via a different email addy so have only just seen it. It says for me talk to a tech team. I will follow their links and get back to you.
Thanks
Tom
on 21-03-2024 09:48 AM
Hi Tom
I'm sorry to hear this.
The line test is detecting a potential fault towards the property. Is the router connected at the test socket at the moment?