Broadband drop outs

[os99sk8]

Good morning,

For the past 2 days now we have been experiencing the broadband dropping out and it has since stopped working. Router light is white and indicating no issues. Ran the online connection test, all ok. When going to connect to the wifi on devices it just keeps saying unable to connect. All wifi devices on the house such as laptop and cameras won’t connect. Turning the router off and back on has not solved the issue either.

All help appreciated 

[Debbie-TalkTalk]

Hi os99sk8

Thank you 🙂

Debbie

[os99sk8]

Thankyou and will do! 

[Debbie-TalkTalk]

Hi os99sk8

Thanks for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

[os99sk8]

All done for you

thanks 

[Debbie-TalkTalk]

Hi os99sk8

Please can you send me a Private Message to confirm the name on the account, I can then send the router for testing.

Thanks

[os99sk8]

Yes please that would be great! 

thanks 

[Debbie-TalkTalk]

Hi os99sk8

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults.

Would you like me to send a replacement router for testing so we can rule this out?

Thanks