Broadband not working

[Wayneq55]

I reported a fault with my broadband connection yesterday. Apparently an engineer was his way at 1050 yesterday morning.

[Debbie-TalkTalk]

Hi Wayneq55

Do you still need help with this?

Would you like me to send a router for testing?

[Debbie-TalkTalk]

Hi Wayneq55

Thanks for updating your Community Profile.

The line tests are both clear - No faults detected. Have we sent you a replacement router for testing?

[Wayneq55]

I have just this, ehy are asking for the same information again?

[Wayneq55]

Profile updated

[Michelle-TalkTalk]

Good afternoon,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle