@5hareA5mile, you posted this in the email section, but it looks like it needs to be under Broadband or similar, so I'll move this message there.
Please ensure that your community profile details are completed, as staff use that information to identify your account.
Go via your avatar; settings....add your Talktalk phone number account number in Personal Information. Scroll down to find the button to SAVE CHANGES.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
