Broadband speed to my Laptop

[mike_wing]

Broadband to Router is approx 32mbs. Ok for a day, then the speed from my Router drops down to around 1mbs. Restart and immediately back to 32mbs. Have to do this every day or two. Is the Router at fault?

[Debbie-TalkTalk]

Hi Mike

I have replied to your Private Message.

Thanks

Debbie

[mike_wing]

Speed to Router is fine. Router to Laptop drops over the day.  Router is wired and Wi-fi.

[Debbie-TalkTalk]

Hi Mike

No problem, please let us know how you get on.

Thanks

Debbie

[mike_wing]

Thank you. Appreciated.

[Debbie-TalkTalk]

Hi mike_wing

I have posted on your other topic on the Community to confirm that a replacement router has been sent for testing.

Thanks

Debbie

[mike_wing]

Nowhere near as confusing as Customer services.

[mike_wing]

Yes, the speed to my Router remains the same at 32mbs. Its the speed from my Router to my Laptop that drops.  Resart and back to over 30mbs for a day or so.

[martswain]

@mike_wing  I didn't realise you had a 12 day old topic on this already, best to keep to that one, it gets very confusing when you open multiple topics on exactly the same issue !

https://community.talktalk.co.uk/t5/Broadband/Having-to-restart-my-router/m-p/2879620#M835644

[Debbie-TalkTalk]

Hi mike_wing

I have posted on your original topic on the Community.

Thanks

Debbie

[martswain]

@mike_wing when the speed to your laptop drops does the router remain connected at 32 to the "outside" world or is that connection dropping too ?

Does the issue happen both on WiFi and Ethernet connections to your laptop ?

If you have close neighbours and are using WiFi have you checked for local interference from other routers that could be affecting your speeds ?