Broadband two part power lead is broken

[Mickey1973]

Hello 

I am going live today and my two part power lead is broken, the one that goes into and powers the router, please can I be sent a replacement.

My community profile is completed with the information you need.

I look forward to hearing from you

Thank you

.

[Chris-TalkTalk]

OK thanks. I can't send just the power cable so I've ordered a replacement router, you'll also receive a returns bag to send the old router back in

Chris

[Mickey1973]

Hi Chris

It is physically broken on the lead. The wire is showing through the black cable.#

Michael 

[Chris-TalkTalk]

Could I ask what exactly is wrong with it? Is it physically broken or just not powering up the router?

Chris

[Mickey1973]

Yes, I have. 

Please can you supply another

[Chris-TalkTalk]

Hi Mickey1973,

Have you just been supplied with this router?

Chris