For queries about your TalkTalk broadband service.
10 hours ago
Would it possible to have a replacement router? Ours is wall mounted but the router has snapped away from the bracket that attaches to the wall and won’t stay put securely anymore.
Thanks
Angela
9 hours ago
Hi @AngelaP1
You're welcome 🙂
I've sent you a Private Message with a link to a short survey for the Community.
Thanks
Debbie
9 hours ago
I will do, thank you for your prompt response. Excellent service.
9 hours ago
Hi @AngelaP1
Thank you 🙂
I've ordered a replacement router and a returns bag for the broken one, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Debbie
10 hours ago
I think I’ve done that Debbie
10 hours ago
Hi @AngelaP1
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.
Thanks
Debbie