Broken router bracket

[AngelaP1]

Would it possible to have a replacement router? Ours is wall mounted but the router has snapped away from the bracket that attaches to the wall and won’t stay put securely anymore.

Thanks

Angela

[Debbie-TalkTalk]

Hi @AngelaP1 

That's great, thanks for letting me know 🙂

Debbie

[AngelaP1]

The router has just been delivered Debbie

[Michelle-TalkTalk]

Hi Angela,

Just checking back in to see if the replacement router has arrived?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @AngelaP1 

You're welcome 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie

[AngelaP1]

I will do, thank you for your prompt response. Excellent service. 

[Debbie-TalkTalk]

Hi @AngelaP1 

Thank you 🙂

I've ordered a replacement router and a returns bag for the broken one, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[AngelaP1]

I think I’ve done that Debbie 

[Debbie-TalkTalk]

Hi @AngelaP1 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie