Buffering continued loss of internet connection

[karenpault]

I'm experiencing buffering and the continued loss of my Internet connection. 

[Debbie-TalkTalk]

Hi karenpault

Thanks for updating your Community Profile.

I've completed a line test which hasn't detected any faults and the line is in sync at just under 40mb.

Would you like me to send a replacement router for testing to see how the connection compares?

[Debbie-TalkTalk]

Hi karenpault

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks