@Nellie11, please just stick to your original thread.
It causes unnecessary work and sometimes confusion on the forum if you start multiple threads for the same issue.
Staff will reply to the earlier one during the day (Monday to Friday).
Ensure that you have completed your community forum profile details for them to identify your account.
Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
