We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Buyrouter

Jodiejackson11292
Visitor
Private Message TalkTalk

yesterday

Message 3 of 3

Hi can I buy a talktalk Router as my service has been migrated to talk talk and my Router is very old? 

Labels:
0 Likes
2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Gliwmaeden2

yesterday

Message 1 of 3

@Jodiejackson11292, if you've been migrated from Shell, you may still have to go through the Shell Migration team for support. 

 

You'd need call 03451 720088 [closes 7pm] or use Chat during the day [closes 9pm] if that's the case. Wait and see what staff say on here first.

Gliwmaeden2, a fellow customer.
0 Likes

Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

If your router is not functioning well, it can be swapped for a new one, @Jodiejackson11292.

 

What do you have currently [extremely small writing on a label on the back]?

 

Are you encountering actual problems with it?

 

Complete your community forum profile details for Talktalk staff to identify your account. Add your Talktalk phone number or account number in Personal Information. Go via your avatar; settings....SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.
0 Likes
© TalkTalk 2025