CANNOT CONNECT TO VPN ON SAGEMCOM FAST 5364-3.T8 ROUTER

[TessaGrant1985]

I am unable to connect to my works' PTPP VPN.

I had issues with my last router in Jan 2022, connection to my works' VPN suddenly stopped working, the problem rectified itself with a new router when I moved house in February 2022. 

I changed jobs in May, different VPN, no issue.

I have just starting working back at my original company and having an issue connecting to the VPN again, on this new router.

Can someone please help? I am working from home and I am having to get colleagues to send files to me all the time.

Thanks.

[Chris-TalkTalk]

No problem 🙂

[TessaGrant1985]

It worked! Thank you!

[Chris-TalkTalk]

OK, I'll start the firmware update now, please don't switch off your router

Chris

[TessaGrant1985]

Yes that's fine, please go ahead. 

[Chris-TalkTalk]

Is it OK to do it now, it can take up to 10 minutes to complete?

Chris

[TessaGrant1985]

yes please

[Chris-TalkTalk]

OK thanks. We can try another firmware version. Would you like to give this a try, it usually resolves VPN issues?

Chris

[TessaGrant1985]

Hi Chris, I have updated accordingly. Thanks.

[Chris-TalkTalk]

Hi Tessa,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris