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Broadband help

For queries about your TalkTalk broadband service.

Can no longer change our wifi channel

Andy31
Popular Poster
Private Message TalkTalk

on ‎23-09-2023 08:13 PM

Message 4 of 4

Hello

This time last year you removed the channel lock on our router (a FAST 5364) so we could avoid our neighbour's HUGE signal.

I've just tried to move it again but it went back to ch1 a few minutes later. It says 'settings saved' but it just goes back. Has the lock been re-instated?

Thanks

Hazel.

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎26-09-2023 07:06 AM

Message 1 of 4

Hi Andy31

 

How's the connection been since the WIFI optimisation was switched off yesterday?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎25-09-2023 06:55 AM

Message 2 of 4

Hi Andy31

 

Apologies, I've now switched the WIFI optimisation off again.

 

Please let us know if you do experience any further issues.

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎23-09-2023 09:02 PM

Message 3 of 4

"Wifi optimisation" will be on whenever there's a factory reset or upgraded firmware, so leave the router on for staff to switch it off again. 

 

It won't be permanent, but you just post back on here whenever there's a problem, @Andy31.

Gliwmaeden2, a fellow customer.
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