For queries about your TalkTalk broadband service.
on 17-06-2022 02:31 PM
I am unable to connect to my workplaces VPN.
The connection is fine when I go to other places I can access the internet.
My router is a Sagecom TalkTalk Wifi Hub.
Please help!!!
on 22-06-2022 10:27 AM
Hi Lee
Is this working ok now?
Thanks
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on 20-06-2022 06:31 AM
Sorry for the delay.
Are you still unable to connect this morning?
Please can you add the serial number from the back of your router to the Private Notes section of your Community Profile.
Debbie
on 17-06-2022 04:45 PM
please help!!!
on 17-06-2022 04:10 PM
turning off for 30 minutes did not solve the issue
on 17-06-2022 03:35 PM
this did not work
on 17-06-2022 02:56 PM
no problem, i will do that now.
on 17-06-2022 02:55 PM
Ok, please can you power down the router for a full 30 minutes and then test this again?
on 17-06-2022 02:53 PM
The connection has failed again unfortunately.
on 17-06-2022 02:52 PM
Thank you 🙂
on 17-06-2022 02:50 PM
no problem!
The firmware has now updated, please can you retest and let us know how you get on.
on 17-06-2022 02:45 PM
Thank you. I'm just updating your firmware, please leave the router switched on without being rebooted.
on 17-06-2022 02:41 PM
Thank you Debbie I have now done this.
on 17-06-2022 02:35 PM
I'm sorry to hear this.
Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.
