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Broadband help

For queries about your TalkTalk broadband service.

Can’t enter my card details to pay 💸

Joannef1
First Timer
Private Message TalkTalk

on ‎28-07-2025 02:44 PM

Message 3 of 3

I’m trying to pay my bill & it won’t let me enter card details 

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2 REPLIES 2

Mandisa-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

‎28-07-2025 03:08 PM - edited ‎28-07-2025 03:09 PM

Message 1 of 3

I understand, I'm sorry to hear that, the issue has been escalated, you can try to make the payment on the automated line number or by calling us directly for now. 

Call our dedicated 24 hour payment line on 0345 172 0040. 

Here is the number to our customer service department 03451720088 who will be able to assist you moving forward, you can contact them between the times Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎28-07-2025 03:03 PM

Message 2 of 3

That's been on the blink for about 6 weeks, @Joannef1.

 

You are best using the phone option in the other ways to pay, from this page, @Joannef1:

 

https://community.talktalk.co.uk/waystopay

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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