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Broadband help

For queries about your TalkTalk broadband service.

Can't sign in to network

tubby885
Team Player
Private Message TalkTalk
Message 25 of 25

I've connected my router but when I try to use the wifi I get a message 

saying sign in to my network.

When I tap on the message I get a blank page.

Typing 192.168.1.1 in my browser just takes me to a page of websites.

I can't get the router admin page so I can't use my wifi.

Tech support can't solve this.

Any ideas?

K.Hall
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24 REPLIES 24

KeithFrench
Community Star
Private Message TalkTalk
Message 21 of 25

If you search for it, you'll never be able to access the router's UI as the connection is coming in from the internet, which will be blocked by the router's firewall. Just type:-

 

192.168.1.1

 

into the browser's address bar:-

 

Access router's UIAccess router's UI

 

Your screenshots do not show this "sign in to my network" error, so I don't know where this is coming from.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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tubby885
Team Player
Private Message TalkTalk
Message 22 of 25

See attachmentscreenshot


Talktalk sign in1.jpeg
K.Hall
0 Likes

tubby885
Team Player
Private Message TalkTalk
Message 23 of 25

See attachment


Talktalk sign in1.jpeg
K.Hall
0 Likes

KeithFrench
Community Star
Private Message TalkTalk
Message 24 of 25

Please can you provide a screenshot of this "sign in to my network" error?

 

To log in to the router (not normally required) in the browser's address bar, type:-

 

http://192.168.1.1

 

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?