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Broadband help

For queries about your TalkTalk broadband service.

Cancel my account

Skilling
First Timer
Private Message

on ‎09-10-2022 10:59 AM

Message 3 of 3

because router not working 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎10-10-2022 07:12 AM

Message 1 of 3

Morning,

 

I'm sorry to hear this. Would you like us to look into the broadband connection for you?

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


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AllyM
Philosopher
Private Message TalkTalk

on ‎09-10-2022 01:03 PM

Message 2 of 3

@Skilling ,

What do you mean by "not working"?

If the router is faulty, staff on here will be able to arrange for a replacement to be sent out.

If you would like staff to help, you should make sure your forum profile is updated with your personal details and your TalkTalk landline number in order that they are able to access your account. They should be back at work tomorrow.

 

If you really do want to cancel your account, it can't be done via this forum. You'll have to phone customer services (not on a Sunday though).

 

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