Canceled contract

[Sudan]

Canceled my contract with talktalk via Vodafone.

Just received a bill and it is telling me that I am being billed £32.04 on 18 july even though my contract has expired and i and Vodafone have given you over one months notice (8 June) of cancellation and move to Vodafone full fibre on the 11/7/25 and received a email from you about said move to Vodafone on 8 June.

According to the router the internet is still working

Used your chat line and was told will solve In 5 days, not holding my breath.

[Gliwmaeden2]

The one month's notice and the actual switch date are not exactly the same thing, so there's just a chance that the bill was made up a day or two earlier than the switch date, @Sudan.

So it would be for the next month, regardless, and then any unused days will be paid back on the next bill.

Leave your Direct Debit in place to claim back the refund from My Account next month.

It's not all over till you receive a bill for £0.00.

What was your usual billing cycle,  ie the date the bill was made up to, not the date you actually got the email? DD dates vary a little with Talktalk month on month, but the billing cycle date indicated in the details of each bill tends to remain the same. 

Staff will not be back on here before Monday.