We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Cancellation

medmondson
First Timer
Private Message

on ‎13-11-2023 03:21 PM

Message 2 of 2

Hi

 

I got BT internet and am still being charged for broadband. I am unable to get through to a representative. BT have confirmed they did not send the take over request. I am unable to get into my account as my mum does not have access to her account. Please help.

0 Likes
1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-11-2023 03:33 PM

Message 1 of 2

Hi

 

Has the BT service gone live ?  

 

If you can get the account holder to call our Teams directly, they can discuss the account fully after a security check. Once the account holder has been verified, our teams can cancel any cease orders that are in place however, if the account has fully closed and services have been disconnected, they cannot be reinstated and a fresh order via our sales teams would need to be placed.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024