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Cannot login to hub from desktop

GeoffSoord
Chatterbox
Private Message

on ‎13-12-2020 09:58 AM

Message 4 of 4

I can login into the hub from my mobile phone but on my desktop, running Windows 10, I cannot even load the page to get to login. I have the same problem with both Chrome and Edge.

Never used to have this problem and really not sure when this started happening. The last time I think I logged into the hub from my desktop was maybe three months ago.

 

 

Geoff
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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎15-12-2020 10:20 AM

Message 1 of 4

Hi Geoff,

 

How are you getting on?

 

Thanks

 

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GeoffSoord
Chatterbox
Private Message
In response to Anonymous

on ‎13-12-2020 12:43 PM

Message 2 of 4

I am using the correct IP address for my hub, hence at least getting the logo.

Since posting I have found using a different PC is OK. I am just updating the OS to see if this caused the issue. If updating the OS causes the problem then I have a real problem. If not then I know something is wrong with my main PC.

The Hub is fine.

Geoff
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Anonymous
Not applicable
Staff
Private Message

on ‎13-12-2020 11:04 AM

Message 3 of 4

Hi

So you have 2 browsers, and typing into the address bar 192.168.1.1 fails to connect to the router/modem/hub?

 

You show a network of 192.168.15.1, so are your values for the W10 device not like mine?

c:> ipconfig -all

IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 December 2020 10:12:44
Lease Expires . . . . . . . . . . : 19 January 2157 17:32:02
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1

 

 

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