Can anyone help with this. I'd go through the service desk but quite frankly the chat function is appalling.
I have been a customer of Tiscali / Talk Talk for a long time but quite frankly I am absolutely LIVID at the level of customer service.
Internet was dropping out regularly, as it does from time to time and I reported it to Talk Talk. After an hour on the chat going through all the usual script they recommended an engineer visit. They advised I may be charged £65 for a MISSED visit. At no time was I told there were other charges.
Take a morning off work, engineer comes round, identifies that the router Talk Talk supplied less than 2 year ago is faulty and they would order a replacement. Got the replacement a few days later and sent back the old one.
Today there is a £65 one off charge on my bill, presumably because 'their' equipment isn't faulty. I was not advised of this at the time and in any case, since the router was supplied by Talk Talk, is essential to the service and isn't old it surely is 'their' responsibility.
If anything Talk Talk should be compensating ME for several days no internet and the time to engage with them.
Over 10 years with this outfit and this is how I have been treated. Can anyone help outside of the usual ineffective, hopeless call centre channels? In any case, I'll be cancelling the Direct Debit until this is sorted.
