Cisco Anyconnect VPN not functioning

[steve_optiko]

Hi, my partner’s laptop has not connected to our Wi-Fi hub using Cisco Anyconnect VPN for a couple of weeks now. Any ideas as to how this can be resolved please? Steve 

[Debbie-TalkTalk]

Hi Steve @steve_optiko 

I'm so glad to hear this, thanks for letting me know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[steve_optiko]

Hi Debbie. It's worked! Thanks for your help 😀 Kind regards, Steve

[Debbie-TalkTalk]

Hi @steve_optiko 

Ok, thank you 🙂

Debbie

[steve_optiko]

Good morning and thank you. I will ask my partner to try here laptop now (I'm at work) and I will update here if successful. Thanks again.

[Debbie-TalkTalk]

Hi @shezlee 

Please can you create a new topic here Broadband - TalkTalk Help & Support

We can then take a look at this for you.

Thanks

[shezlee]

Morning,

I have the exact same issue, Router firmware was updated on Friday (in prep for a wifi booster) now Cicso Anyconnect VPN will not connect.

I hope this is something you can help with.

Lee J

[Debbie-TalkTalk]

HI @steve_optiko 

Apologies for this.

I've made a change to your router firmware, please can you retest?

[steve_optiko]

Thank you 🙂

[Gliwmaeden2]

You probably need to have the router firmware rolled back, as there was a bug in the latest version, @steve_optiko.

Ensure that you have completed your community forum profile details for forum staff to identify your account. 

Go via your avatar; settings; drop down menu....add all required information in Personal Information. Scroll down and SAVE CHANGES. 

If there's an inconvenient time to lose the connection, while this is being done, post again to let staff know. When they roll back the firmware, you'll lose the connection for c 5 minutes. 

Staff will respond during the day.