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Connected but No Internet

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2 REPLIES 2
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First Timer

My fibre broadband has been up and running for just over a week now. Has been working fine connected to TV & phone. As working from home just went to connect laptop and it’s saying connected but no internet! Help please ☹️

5740928B-61FD-4BE2-87D9-391BE95DC5C2.jpeg

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Community Team - TT Staff

Hi alex,

 

@KeithFrench - Would you be able to offer any advice?

 

Thanks 🙂

 

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Community Star

Please open a command prompt window (assuming a Windows OS) by going to:-

 

Start > Accessories > Command Prompt

 

In Windows 10, click the Window Icon & type:-



cmd


in the search box next to it. This should find the "Command Prompt" from there.

 


Once there, issue this command in the command prompt window:-

ipconfig /all

Then copy the command window output & paste it here.

 

To copy text from the command prompt, please see this site:-

 

http://www.howtogeek.com/howto/windows-vista/copy-to-the-clipboard-from-the-windows-command-prompt/

 

Things are even easier in Windows 10, just highlight the text & press CTRL-C and paste it into Notepad (to try & preserve the formatting) & attach the file at the bottom of your post.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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