Please open a command prompt window (assuming a Windows OS) by going to:-
Start > Accessories > Command Prompt
In Windows 10, click the Window Icon & type:-
in the search box next to it. This should find the "Command Prompt" from there.
Once there, issue this command in the command prompt window:-
Then copy the command window output & paste it here.
To copy text from the command prompt, please see this site:-
Things are even easier in Windows 10, just highlight the text & press CTRL-C and paste it into Notepad (to try & preserve the formatting) & attach the file at the bottom of your post.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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