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For queries about your TalkTalk broadband service.

Landline with Eero router

JonDavid
Participant
Private Message
Message 5 of 5

Hi,

I’ve received an Eero router to upgrade my home WiFi network, but there’s no info about my landline, which is currently set up through broadband via my router. I need an extra piece of kit, I believe, a VOIP adapter. Is that correct?

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4 REPLIES 4

Rhiaff
First Timer
Private Message TalkTalk
Message 1 of 5

Hello JonDavid, I've just been through the same process, you require the Grandstream Digital Adapter which was also NOT included in my initial pack. Hope this helps Rhiaff

Karl-TalkTalk
Support Team
Staff
Private Message
Message 2 of 5

Hi

 

The youview box is not wifi, so needs a direct ethernet connection to the router or via powerline adapters.

 

You could speak to the customer loyalty teams to see if you are eligible, if it is available to your package, for the new TV Hub.

 

Other alternatives are to use a mini wifi router as an access point connected to the youview box ethernet port.

 

Karl

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JonDavid
Participant
Private Message
Message 3 of 5

Thanks for that, I’ve arranged for the landline adapter you mentioned to be sent to me. 

However, looking at other posts on the Community, I see that my YouView box won’t connect via WiFi. Is that correct? If so, I have been wrongly advised by a TalkTalk technician, who told me that I should change to the Eero router to avoid using power line adapters (mine are currently not working). Please confirm whether powerline adapters are the only way of connecting my YouView box to my router. 

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Gondola
Philosopher
Private Message TalkTalk
Message 4 of 5

Correct. If you've had confirmation that your upgrade includes a digital voice service. You'll receive a Grandstream Digital Voice Adapter. Some customers are keeping a voice service via the existing telephone line and Master socket. Depends therefore on what's been confirmed to you.

 

The eero Support Hub is your go-to resource for information, guides and Community support.

 

Select here:
eero Support Hub

 

eero 6 and eero Pro 6 Help

eero - Setting up your eero

 eero app

eero - Setting up the Digital Voice Adapter

GondolaCommunity Star 2017-2024

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