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Connection constantly dropped

Nic_R
First Timer
Message 5 of 5

I have a sagemcom FAST 5364-3 that for a long time has been fine but on Tues & today (Weds seemed fine?!) is constantly dropping the connection. I have a minute or so connected then 5 min trying to reconnect. Is there an automatic update recently applied that might be causing this or anything else that can be done to fix it. I can't work from home in this position. Line speed tests are fine WHEN the connection is working.

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4 REPLIES 4

Message 1 of 5

Hi Nic_R

 

I'm sorry to hear this.

 

The line test hasn't detected any faults but I can see re connections on the line.

 

Would you like me to send a replacement router for testing?

 

Thanks

 

Debbie

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KeithFrench
Community Star
Message 2 of 5

Thanks for that info. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Nic_R
First Timer
Message 3 of 5

Light goes to flashing amber before settling back down to white which I guesss means it would have affected wired connections though I haven't tried any

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KeithFrench
Community Star
Message 4 of 5

Just to confirm when this happens, what is the state of the light on the front of the Sagemcom? Does this affect wired connections (Ethernet) as well or only WiFi ones?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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