on 25-11-2021 12:57 PM
My DOWNLOAD speed has degraded significantly since nov 1st.
I Checked my statistics on speed test my average for the year previous
was over 23 megabits and is now at 20 megabits.
My wi-fi connections are fine .
I have had no system alterations.
I have a bt 5c socket and it is plugged directly into the master socket.
I can attach my Speed Test spreadsheet showing the averages and image showing the current connection of 20 megabits.
I suspect I am on a limiter , my last resort is a manual reboot which I refrain from doing.
However nearly daily since the beginning of the month the router resets often.
Today I changed the DNS , and that did not resolve the speed.
Can you please have Tall Talk Tech check out my router or the telephone exchange please.
My checks reveal the average for my post code is 25 megabits.
When I last renewed my Faster Fibre contract I was advised I would have an average 35megabits depending on the time of day.
(you can check the conversation if you like, it was recorded)
My contract is coming up again soon and I am basing my decision on the outcome.
on 02-12-2021 03:24 PM
Thanks for letting me know that you're received the router. As ferguson has said DLM should adjust your profile over the next few days in the connection is better with your new router
on 30-11-2021 11:37 AM
on 30-11-2021 10:34 AM
on 30-11-2021 09:38 AM
Michelle it really has got worse I have attached error logs shows resets numerous time in the early hours and speed now down to 14 mb.
Need to try different router.
on 29-11-2021 01:45 PM
on 29-11-2021 12:43 PM
on 29-11-2021 12:27 PM
on 29-11-2021 06:27 AM
I've re-checked the connection stats now and I can see that the sync speed hasn't increased any further. Do you have an alternative router that you could test with please?
on 25-11-2021 01:05 PM
I'm sorry to hear this and I will take a look now. I've run a test on the line which hasn't detected a fault, however I can see that sync speed has dropped. Is there any noise on the voice service? I can see from your post that you've mentioned that you have a 5C main socket. Would it be possible to connect the microfilter, router and phone at the test socket so we can see how the connection stats compare please?