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Broadband help

For queries about your TalkTalk broadband service.

Router keeps restarting with System reset due to kernel panic

davebris
First Timer
Private Message TalkTalk

on ‎15-03-2024 05:31 PM

Message 10 of 10

Hi, for several days the router has been restarting taking down the wifi and wired connections. The logs below show 25 restarts at the moment we see the loss of connection. I've tried turning it off for 30min and powering back on with no joy. Seems to have happened after a firmware upgrade on the 12th. This continues till today with more of the same. Any help would be gratefully received, I tried contact a support person using the chat but it doesn't work in my browser for some reason.

 

Manufacturer:Huawei Technologies Co., Ltd;
ProductClass:DG8041W;
HWVer:I.1.01;
SWVer:v1.05t;

2024-03-12 01:33:52 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Cmd:Add Download task 3 http://fwupload.talktalkgroup.com/Huawei/v1.05t/DG8041W_V100R01
2024-03-12 01:33:58 [Error][Alarm-Log] AlarmID:104509,AlarmLevel:Error,Software upgrading.Terminal:ACS
2024-03-12 01:34:27 [Error][Alarm-Log] AlarmID:104885,AlarmLevel:Error,Software successfully upgraded. Source version: v1.08t. Terminal:ACS
2024-03-12 01:34:27 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Cmd:Run Download task 3 http://fwupload.talktalkgroup.com/Huawei/v1.05t/DG8041W_V100R01
2024-03-12 01:34:28 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset by the software, Terminal:ACS
1981-01-01 00:00:33 [Error][Alarm-Log] AlarmID:302886,AlarmLevel:Error,Current source version: v1.05t
2024-03-12 01:35:53 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 01:35:53+00:00], uptime is [73s].
2024-03-12 01:35:54 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 01:35:59 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Fail,Cmd:Run Download task 2 http://fwupload.talktalkgroup.com/Huawei/DG8041W_v1_08t_FW/XDSL
2024-03-12 01:37:13 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T01:37:13.501Z
2024-03-12 01:37:14 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 01:37:14 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T01:37:14.144Z
2024-03-12 02:05:49 [Critical][Config-Log] Terminal:OTHER(-),Result:Success,Cmd:system copy
2024-03-12 02:19:50 [Critical][Config-Log] Terminal:ACS(78.145.140.24),Result:Fail,Type:Authorization,:
2024-03-12 04:15:54 [Critical][Config-Log] Terminal:ACS(78.145.156.154),Result:Fail,Type:Authorization,:
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 08:39:00 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 08:39:00+00:00], uptime is [78s].
2024-03-12 08:39:00 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 08:40:20 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T08:40:20.586Z
2024-03-12 08:45:20 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 08:45:20 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T08:45:20.539Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 09:04:10 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 09:04:10+00:00], uptime is [82s].
2024-03-12 09:04:11 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 09:05:29 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T09:05:29.594Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 09:11:23 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 09:11:23+00:00], uptime is [66s].
2024-03-12 09:11:23 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 09:11:28 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T09:11:28.191Z
2024-03-12 09:16:29 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 09:16:29 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T09:16:29.282Z
2024-03-12 09:16:30 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 09:16:30 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T09:16:30.172Z
2024-03-12 10:33:23 [Critical][Config-Log] Terminal:ACS(78.145.156.154),Result:Fail,Type:Authorization,:
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 11:13:42 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 11:13:42+00:00], uptime is [65s].
2024-03-12 11:13:45 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 11:13:50 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T11:13:50.296Z
2024-03-12 11:18:50 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 11:18:51 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T11:18:51.035Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 11:29:03 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 11:29:03+00:00], uptime is [64s].
2024-03-12 11:29:06 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 11:29:11 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T11:29:11.194Z
2024-03-12 11:34:11 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 11:34:12 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T11:34:12.076Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 14:19:08 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 14:19:08+00:00], uptime is [81s].
2024-03-12 14:19:08 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 14:39:07 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 14:39:07+00:00], uptime is [70s].
2024-03-12 14:39:07 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 14:39:14 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T14:39:14.582Z
2024-03-12 14:44:14 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 14:44:14 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T14:44:14.550Z
2024-03-12 16:29:26 [Critical][Config-Log] Terminal:ACS(78.145.156.154),Result:Fail,Type:Authorization,:
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 16:59:09 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 16:59:09+00:00], uptime is [66s].
2024-03-12 16:59:11 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 16:59:15 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T16:59:15.551Z
2024-03-12 17:04:15 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 17:04:16 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T17:04:15.992Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 17:39:23 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 17:39:23+00:00], uptime is [72s].
2024-03-12 17:39:24 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 17:39:24+00:00], uptime is [73s].
2024-03-12 17:39:25 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 17:39:33 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T17:39:33.309Z
2024-03-12 17:44:34 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 17:44:34 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T17:44:34.189Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 18:02:52 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 18:02:52+00:00], uptime is [72s].
2024-03-12 18:02:53 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 18:02:57 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T18:02:57.915Z
2024-03-12 18:07:58 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 18:07:58 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T18:07:58.192Z
2024-03-12 18:07:59 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 18:07:59 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T18:07:59.086Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 18:38:15 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 18:38:15+00:00], uptime is [64s].
2024-03-12 18:38:19 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 18:38:24 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T18:38:24.217Z
2024-03-12 18:43:25 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 18:43:25 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T18:43:25.401Z
2024-03-12 18:43:26 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 18:43:26 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T18:43:26.263Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 23:34:48 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 23:34:48+00:00], uptime is [68s].
2024-03-12 23:34:49 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 23:34:54 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-12T23:34:54.018Z
2024-03-12 23:39:55 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 23:39:55 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T23:39:55.300Z
2024-03-12 23:39:56 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-12 23:39:56 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-12T23:39:56.209Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-12 23:49:23 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-12 23:49:23+00:00], uptime is [78s].
2024-03-12 23:49:24 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 02:04:59 [Critical][Config-Log] Terminal:ACS(78.145.137.72),Result:Fail,Type:Authorization,:
2024-03-13 04:19:21 [Critical][Config-Log] Terminal:ACS(78.145.137.72),Result:Fail,Type:Authorization,:
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 08:18:36 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 08:18:36+00:00], uptime is [75s].
2024-03-13 08:18:37 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 09:38:03 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 09:38:03+00:00], uptime is [68s].
2024-03-13 09:38:04 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 09:38:10 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-13T09:38:10.113Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 09:42:28 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 09:42:28+00:00], uptime is [69s].
2024-03-13 09:42:29 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 09:42:33 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-13T09:42:32.995Z
2024-03-13 09:47:32 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 09:47:32 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-13T09:47:32.883Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 10:38:35 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 10:38:35+00:00], uptime is [73s].
2024-03-13 10:38:36 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 10:38:36+00:00], uptime is [73s].
2024-03-13 10:38:37 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 10:38:39 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-13T10:38:39.964Z
2024-03-13 10:43:39 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 10:43:39 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-13T10:43:39.974Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 11:08:31 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 11:08:31+00:00], uptime is [74s].
2024-03-13 11:08:33 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 11:34:07 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 11:34:07+00:00], uptime is [94s].
2024-03-13 11:34:08 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 11:35:19 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-13T11:35:19.568Z
2024-03-13 11:40:19 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 11:40:19 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-13T11:40:19.786Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 12:28:37 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 12:28:37+00:00], uptime is [79s].
2024-03-13 12:28:38 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset after being powered on, Terminal:OTHER
2024-03-13 13:10:44 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 13:10:44+00:00], uptime is [65s].
2024-03-13 13:10:46 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 13:10:51 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-13T13:10:51.408Z
2024-03-13 13:15:51 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 13:15:51 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-13T13:15:51.719Z
2024-03-13 13:36:35 [Critical][Config-Log] Terminal:ACS(78.145.53.30),Result:Fail,Type:Authorization,:
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 16:34:11 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 16:34:11+00:00], uptime is [76s].
2024-03-13 16:34:12 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 17:17:53 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 17:17:53+00:00], uptime is [68s].
2024-03-13 17:17:54 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 17:18:00 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-13T17:18:00.116Z
2024-03-13 17:23:00 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 17:23:00 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2024-03-13T17:23:00.826Z
2024-03-13 18:59:11 [Critical][Config-Log] Terminal:ACS(78.145.53.30),Result:Fail,Type:Authorization,:
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 20:39:12 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 20:39:12+00:00], uptime is [80s].
2024-03-13 20:39:12 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 20:40:11 [Critical][Config-Log] Terminal:WEB(192.168.1.12),Result:Success,Type:Login,Username:admin
2024-03-13 20:48:24 [Critical][Config-Log] Terminal:WEB(192.168.1.12),Result:Success,Type:Logout,Username:admin
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2024-03-13 21:33:42 [Notice][Run-Log] SNTP has synchronized successfully, current time is [2024-03-13 21:33:42+00:00], uptime is [69s].
2024-03-13 21:33:42 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,ConnectionRequestUsername:userid,ConnectionRequestPassword:-
2024-03-13 21:33:47 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:300,PeriodicInformTime:2024-03-13T21:33:47.901Z
2024-03-13 21:36:38 [Critical][Config-Log] Terminal:WEB(192.168.1.12),Result:Success,Type:Login,Username:admin

 

 

 

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9 REPLIES 9

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to davebris

on ‎25-03-2024 06:34 AM

Message 1 of 10

Hi @davebris 

 

That's great news, thanks for letting us know 🙂

 

I have sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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davebris
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎22-03-2024 12:15 PM

Message 2 of 10

Router has been received and installed. So far it seems to have cured the problem. We will keep an eye on it and get back to you if it comes back.

Thank you for your assistance,

David.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to davebris

on ‎21-03-2024 02:31 PM

Message 3 of 10

Hi Dave

 

Have you received the router?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to davebris

on ‎19-03-2024 10:06 AM

Message 4 of 10

Hi Dave

 

The Sagemcom WIFI hub is on its way, please allow 24-48hrs for this to arrive.

 

Please let us know how the connection compares with this router.

 

Thanks

 

Debbie

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davebris
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎19-03-2024 10:00 AM

Message 5 of 10

Present one is echolife DG8041W so change of router seems advisable.

please expedite asap.

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to davebris

on ‎19-03-2024 09:41 AM

Message 6 of 10

Hi Dave

 

I'm really sorry about this.

 

Have we sent you a Sagemcom WIFI hub?

 

If not then I think we should send this router for testing.

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davebris
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎19-03-2024 09:36 AM

Message 7 of 10

Problem is still occurring 6 failures yesterday after engineers visit!

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎19-03-2024 08:18 AM

Message 8 of 10

Hi Dave

 

How are you getting on, do you still need help with this?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎18-03-2024 06:38 AM

Message 9 of 10

Hi Dave

 

I'm really sorry to hear this.

 

Please can you factory reset the router using the pin hole reset for ten seconds and then retest again?

 

Thanks

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