on 19-11-2021 06:17 PM
Hi, I am experiencing slower speeds than advertised. I have 'Faster Fibre' and the 'Fibre Speed Boost' yet my speed has never been higher than 24.9Mbps.
Checking the router information page shows this for the Maximum Rate - is there anything that can be done to improve this? Currently I am receiving less than the minimum quoted speed for my package.
An engineer came on Monday but seemingly they just fitted a new socket+faceplate (nte5c mk2 & vdsl/adsl faceplate mk4), with no improvement in speeds.
I had a long conversation with the Live Chat but they were unable to give any useful advice unfortunately.
on 02-12-2021 03:01 PM
on 02-12-2021 02:52 PM
on 02-12-2021 02:50 PM
Is your router situated close to other electrical devices that could be causing interference or is it connected to a multi-socket electrical extension lead shared with other devices?
on 02-12-2021 02:45 PM
on 02-12-2021 01:43 PM
on 22-11-2021 07:03 AM
on 19-11-2021 06:23 PM
It's worth checking in Speed Centre for the minimum guaranteed speed for your line, @Al-Stew.
Follow up the information under Speeds to your Router.
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