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Broadband help

For queries about your TalkTalk broadband service.

Connection dropping but seems external.

Graham30
Team Player
Private Message TalkTalk
Message 21 of 21

Hi been with talktalk for many years. On fibre65 and never had a problem. Wednesday the connection dropped 4 times during the day which is a pain as work from home. Did it again today at 9.30 pm then 10pm. 

All WiFi is staying connected to the router when it stops and the router seems to have disconnected from the outside world! Switching the router off waiting a few minutes then switching back on seems to solve the issue. Again, the WiFi connections seem to stay live when it disconnects so I'm sure it's external. I did a Line test and it highlighted a Potential issue but no feedback yet and no further details. The fault reference is REP-15074851.

 

Thanks.

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