D-Link DSL3780 with slow internet speed and weak signal

[dingwap]

Hi all, creating this on behalf of my Dad who's not great with stuff like this. He's been a TalkTalk customer since he first got his Internet set up at home and he's now struggling with slow Internet speed and weak wifi. He has a D-LINK DSL-3780 router which I think is quite old now.

My parents are interested in getting a streaming TV service but their current speed and wifi won't support this, so I'd like to understand if there's a replacement router which might help to improve his broadband speed and wifi signal?

Thanks for any help with this!

[Debbie-TalkTalk]

Hi Pete

Do you still need help with this?

Thanks

Debbie

[Debbie-TalkTalk]

Hi Pete

Sorry for the delay.

The line is showing in sync and connected. Are you still unable to connect?

Thanks

Debbie

[dingwap]

Hi, I’ve tried a few times with the new broadband router but can’t get devices to connect to the Internet. The router is showing as connected in the web interface and has a white light on the front, but connected devices can’t get to the Internet.

I've tried restarting it and the router connects to the internet but no

devices can get to the internet.

Not sure if I’ve missed a vital

step?

thanks, Pete 

[Michelle-TalkTalk]

Morning,

Thanks for confirming and please let us know how you get on 🙂

Thanks

[dingwap]

Hi Debbie, sorry for the slow response! My dad confirmed that the router arrived at the weekend so I'll head over this week to help get it set up.

Thanks for your help with this, appreciate the quick response.

[Debbie-TalkTalk]

Hi Pete

Have you received the replacement router?

[Debbie-TalkTalk]

Hi Pete

Thank you. I've requested that a replacement router is sent.

Please allow 48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

[dingwap]

Hi Debbie, I've updated my profile now with my details and my parent's details and phone number as requested.

Thanks, Pete

[Debbie-TalkTalk]

Hi dingwap

Please can you add your name, the account holders name and TalkTalk landline number to your Community Profile. I can then send a replacement router.

Thanks

Debbie