cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

DG8041W Router frequent resets: [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset.

nrk01
Chatterbox
Private Message TalkTalk
Message 15 of 15

Hi,

 

For the past week or longer I am getting the repeated failure message below and connection drops. From reading other posts, it appears as though there could be a firmware issue with the router? 

 

Any help would be greatly appreciated!

 

[Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: [0], Terminal:OTHER

0 Likes
14 REPLIES 14

Message 1 of 15

Morning Nigel

 

I'm so glad to hear this 🙂

 

If you do experience any further issues then please let me know.

 

I have also sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

0 Likes

Message 2 of 15

Hi Debbie,

 

So far, much better thanks!!

 

I really appreciate your support!

Message 3 of 15

Hi Nigel

 

How's the connection been over the weekend?

0 Likes

Message 4 of 15

Hi Nigel

 

Thank you. If you do experience the same issue then I will send out a new router straight away.

 

Debbie

0 Likes

Message 5 of 15

Yes will do it now.


Thanks for your help

 

Message 6 of 15

Hi Nigel

 

Thanks for confirming and apologies for this.

 

Could you try a factory reset (pin hole reset for ten seconds) and retest again?

 

If you experience the same issue then we will need to send a different make and model of router out.

 

Thanks again.

0 Likes

Message 7 of 15

Yes, it was the same one

0 Likes

Message 8 of 15

Hi Nigel

 

I'm just checking now, Do you see the same error message? (error alarm log etc)

0 Likes

Message 9 of 15

Hi Debbie - it's dropped out already if that feedback is any use?

 

Thanks, Nigel

0 Likes

Message 10 of 15

Hi Nigel

 

You're welcome. Ah thank you, you too 🙂

 

I will check in again with you on Monday to see how the connection has been over the weekend.

 

Thanks again.

 

Debbie

0 Likes

Message 11 of 15

Hi Debbie,


That's great - thanks for the immediate action! We'll keep an eye on the connection and let you know how we get on.

 

Hava a lovely weekend!

Message 12 of 15

Hi Nigel

 

Thank you 🙂

 

Our Devices Team have just made a change to your router firmware, please can you monitor the connection over the weekend and let us know how it compares?

Message 13 of 15

Hi Debbie,


Apologies for the omissions, now added.


Thanks for your help!

 

Nigel

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 14 of 15

Hi nrk01

 

Apologies for this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes