Day 8 no broadband. WHAT IS GOING ON??

[Palin]

Why is my broadband still down? Sick of being fobbed off

[Chris-TalkTalk]

Hi Palin,

I'm sorry to hear that you're experiencing problems with your service. Is your telephone service also affected, are you able to make and receive calls?

Chris

[Palin]

4.2.22 was using internet and it stopped working. My husband spent 90 mins on the online chat being guided through plugging and unplugging router and phone line. Told a new router would be sent out. On 10.2.22 my husband called again to say router had not arrived. He was told it had not been sent out. Original person had not asked some details. Caller said he couldn’t do anything last night as there is supposed to be a fault with open reach. He said he would call at 9.00am this morning. I stressed that I needed to go out and couldn’t wait all day for a call. He told me he would definitely call at 9.00. I am still waiting. I have tried phoning customer service numbers and I am getting nowhere. Why do you not speak to people to tell them what is going on. I am now paying for a service that you are not providing and you seem to think it is acceptable to treat your customers this way. 

[Palin]

I have entered my details but I would settle for the return call I was promised for 9am this morning from Adam. Still waiting!!

[ferguson]

You haven't given us a lot to go on, can you tell us a bit more about the problem?

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk landline number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.