Devices losing connection with router

[Ammi321]

For months now our devices have been losing connection with our Sagem Fast 5364 router.  I've tried changing the settings and used a WiFi analyser but nothing works apart from turning the WiFi connection off and on or the router off and on, then it will reconnect for a while.

[Michelle-TalkTalk]

Good morning,

Really glad to hear that, thanks for letting us know 🙂

Thanks

Michelle

[Ammi321]

Hi Debbie, much better.  Thanks for your help. 

[Debbie-TalkTalk]

Hi Anne-Marie 

Has everything been working ok since your last post?

[Debbie-TalkTalk]

Hi Anne- Marie

That's great news 🙂

If you do experience any further issues then please let us know.

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Ammi321]

Hi Debbie.  Arrived yesterday and so far everything stays connected, so it looks like it was the router.  Thanks for your help!  Will confirm it's definitely sorted after a few more days of use.  Anne-Marie 

[Debbie-TalkTalk]

Hi Anne-Marie

Thanks for your reply 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares.

Debbie

[Ammi321]

Hi Debbie, thanks for the reply.  Yes happy to try another router to see if our router is faulty.  Anne-Marie

[Debbie-TalkTalk]

Hi Ammi321

Thanks for your reply.

I think we should send a replacement router for testing, would you like me to arrange this?

Debbie

[Ammi321]

Hi Debbie. Yesterday I tried a wired connection between the router and the TV and still no Internet connection until the router was turned off and on again.

[Debbie-TalkTalk]

Hi Ammi321

I'm sorry to hear this.

I can see that Keith has replied to offer support. Is this affecting only wireless devices?

[KeithFrench]

Please can you include screenshots from your analyser, so I can see what the problem is & try to get it resolved for you. I will need to see:-

• AP View (with your networks selected)
• 2.4GHz channels (with your network selected)
• 5GHz channels (with your network selected)
• The signal strength/Time graph run for about 5 mins before capture.

Please include your network name as well. Please feel free to PM this to me, if you do not want it being viewed by anyone.