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Broadband help

For queries about your TalkTalk broadband service.

Did the internet just go down twice for anyone else?

scowie
Conversation Starter
Private Message
Message 4 of 4

This happened around the same time a week or so ago too.  Might have been during a storm then but they couldn't use that excuse now.  I was in the middle of games of PUBG each time... lost rep for "quitting" too ☹️

 

Apparently there is maintenance in Aberdeen & Milton Keynes, but I am in neither of those areas.  I suspect there is maintenance elsewhere too but there's no information about it.

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3 REPLIES 3

Message 1 of 4

Hi scowie

 

Planned maintenance would show on our service page.

 

Has it happened more than once?

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Message 2 of 4

I rebooted the router the first time which achieved nothing so left it and waited for the connection to come back.  It seems I was certainly not the only person to experience this at this time...

downdetector-sky.png

...from https://downdetector.co.uk/status/sky/

 

Apparently people experienced that at a similar time last night too, although not myself.  Looks to me like there has been unannounced maintenance causing this, which they start at 1am (similar to the announced Aberdeen & Milton Keynes one).  Some of us are still active at that time 🙂

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi scowie

 

I'm really sorry to hear this.

 

I've completed a line test which hasn't detected any faults.

 

Do you reboot the router when you experience this issue or do you wait for the connection to come back on its own?

 

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