Disable wifi optimisation

[evilnick]

Please could I have the wifi optimisation disabled on my router? The fact that the channel keeps changing means my network is not-working

[Chris-TalkTalk]

Hi evilnick,

Could you switch your router off, leave it off for 5 minutes, then swith back on and monitor to see if you are then still experiencing problems with your network. Please let us know how you get on

Thanks

Chris

[evilnick]

It's been a week now, so please could someone let me know when you will be able to give me the service that I have paid for? I'm very close to cancelling my subscription.

[Chris-TalkTalk]

No, that's fine, we'll let you know when we have more information

Chris

[evilnick]

Hi there,

Is there any additional information that I need to provide?

[Debbie-TalkTalk]

Hi evilnick

I'm really sorry to hear this.

I've asked our Devices Team to take a look at this for you and I will post back as soon as I have further information.

Thanks

Debbie