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ERRATIC BROADBAND SPEED

okalautar
First Timer
Message 2 of 2

I'm been having trouble with erratic broadband speed. According to the TalkTalk portal, I should be getting 60-75Mbps, but over a day the speed varies from about 50Mbps (at best), down to 2-3 Mbps, and about 1 or 2 times a day it will lose broadband connection completely (and reconnect shortly after). I've done the connection tests (both wired and WiFi) and no error to the router can be found, even when my speed is down to 2 or 3 Mbps. Rebooting the router temporarily fixes the issue, but the speed begins to fluctuate hours later. Is there a chance that there is a line issue that isn't being detected by the connection test?, or could there be an issue with my phone socket or router?

Any ideas?

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1 REPLY 1

Chris-TalkTalk
Support Team
Message 1 of 2

Hi okalautar,


If you need assistance can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris

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