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on 22-04-2022 08:39 PM
I had eero installed yesterday and having problems with a couple of devices connecting too it. It said connection is poor. I’m really disappointed as was promised a better connection and it is definitely worse
on 25-04-2022 08:51 AM
Hi Deepways6,
How are you getting on, has Keith and Gondolas's advices helped?
Chris
Chris, Community Team
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22-04-2022 10:09 PM - edited 23-04-2022 12:09 AM
Hi Deepways6
The eero app has a troubleshooting mode that can help you connect devices to the 2.4GHz network or allow older devices to connect.
You'll find this via the Settings tab:
Then select Troubleshooting and the top menu item My device won't connect
Choose the relevant option:
If needing to connect a device to the 2.4GHz network select Temporarily pause 5GHz
If either of the two troubleshooting modes gets your devices connected to the eero then all good. If it's a Wi-Fi interference issue then there isn't the option of manually selecting Wi-Fi channels as the eero will detect and select the best channels to use.
A signal strength issue is likely due to non-optimal placement of the eero. Ideally a single eero ought to be central to the household and placed mid way between floor and ceiling. The eero app help is linked below and is via your Future Fibre MyAccount login. There's more guidance on placement of the eero device.
The eero Support Hub is your go-to resource for information, guides and Community support
Select here:
eero Support Hub
eero 6 and eero Pro 6 Help
eero - Problems connecting a device?
Gondola Community Star 2017-2024
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on 22-04-2022 09:50 PM
What WiFi band are these devices connected to, the 2.4 or 5GHz bands?
Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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