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Sagemcom router port forwarding rules add failure

First Timer
Message 3 of 3

Hi Guys

I'm another user who getting the issue setting up port forwarding, this time for a synology nas and I get the "Operation could not complete, something wrong happened."


I've tried a factory reset and that didn't work, can you update my firmware?


TalkTalk Wi-Fi Hub firmware  SG4K100124


Support Team
Message 1 of 3

Hi cedricheal


Please can you update your Community Profile to include your name and TalkTalk landline number.






Community Star
Message 2 of 3

That is old firmware, you need V136 now. I have asked one of TalkTalk's support to pick your thread up and upgrade it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?