Eero automatic firmware update

[hawkerpaul]

My Eero's do not automatically update firmware overnight on a schedule.

It shows up as a firmware update being available, but if I leave it to do it overnight it does not.

I must have had 6 firmware updates since October, and each time I have to perform the update manually during the day.

My schedule is set to 2am-3am, and my timezone is correct (GMT)

How can I make firmware updates perform automatically?

Thanks

Paul

[KeithFrench]

No problem.

[hawkerpaul]

Hi all

Just letting you know, Thursday's firmware update did indeed install fully over Friday night per the schedule, so it seems TalkTalk has done something behind the scenes to rectify this.

Thank you all for your help.

[KeithFrench]

Hi @hawkerpaul 

It is for info now, as TalkTalk has picked this up anyway, but put your Fibre account number in the TalkTalk Phone or Account number box.

[hawkerpaul]

Just had a notification on my phone come through

eeroOS v7.8.1 is available

Your network will be updated between 02:00 and 03:00.

See if it does this time, or if it just simply keeps the update message in the eero app until I click "install now"

[hawkerpaul]

Thanks @KeithFrench 

There is no field in there for full fibre account number.

There is a customer-id field which is disabled.

Are you saying I should put my account no. in the notes field perhaps?

Cheers.

Edit:

I've just put it in the "TalkTalk Phone or Account number" field. (along with an FTTP no.)

Just noticed "account number" after "phone number"

Cheers Keith

[hawkerpaul]

Thank you @Debbie-TalkTalk 

Sorry for the late replies but I've not been getting email notifications any more

Just noticed that they've been going into my spam folder for some reason.

I've now marked your email as "not spam" so see if the next one comes through.

Thanks again

[Debbie-TalkTalk]

Hi @hawkerpaul 

Thanks for updating your Community Profile. I've passed this over to our Devices Team to take a look.

[KeithFrench]

Hi @hawkerpaul 

When the update options are set to let it be updated automatically, the updates are sent out in waves from eero themselves and there is no guarantee when you will receive it. This is because they are updating eeros all over the world. I prefer to apply mine manually.

As to your Community profile, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[hawkerpaul]

Hi @Debbie-TalkTalk 

I dont see anywhere in the profile to add that.

Closest thing I can find is "Customer ID" but its disabled

Thanks

[Debbie-TalkTalk]

Hi @hawkerpaul 

Please can you add your TalkTalk account number to your Community Profile, I will ask our Devices Team to take a look.

Thanks

[Debbie-TalkTalk]

Hi @hawkerpaul 

Please can you add your TalkTalk account number to your Community Profile, I will ask our Devices Team to take a look.

Thanks

[hawkerpaul]

Thank you for the reply Debbie.

It's not as if my eeros are not getting the updates, they are. About since since October.

However, even tho the Eero says I have a software update available, it does not automatically install the update overnight as per my set

schedule. It just remains waiting to be installed.

In the info text for the shecdule it states:

"When an update is available for your network error will attempt to start the update during your preferred time window"

This never happens. I only get informed of a new update being available, but the actual update never starts per the schedule.

Paul

[Debbie-TalkTalk]

Hi Paul @hawkerpaul 

Our Devices Team have advised the following:

eero control all of the automatic updates and this will not just be for TalkTalk devices but their entire fleet, as long as the eero is left on it will get caught up in whichever cohort eero have earmarked that particular device to be in.

Hope this helps.

Debbie

[Debbie-TalkTalk]

Hi Paul @hawkerpaul 

I'm just checking this with our Devices Team and I will post back shortly

Thanks

Debbie