For queries about your TalkTalk broadband service.
on 10-01-2022 11:19 AM
Hi, I purposefully selected wifi channel 8 for my network as it is the least crowded. However despite changing the setting it reverts back to the default channel 1 which is frustrating to say the least. I called tech support but they said they could not help and I googled this issue and saw other users were having the same problem.
From what I saw it is a matter of disabling wifi optimisation ?
Please can my router not revert back to the channel 1 wifi setting.
Many thanks.
on 11-01-2022 08:03 AM
Hi bkhamneian
Thanks for updating your Community Profile.
I have switched off the WIFI optimisation, please let us know how the connection compares.
Thanks
Debbie
on 10-01-2022 03:45 PM
Hi Debbie. Thanks for getting back. I have updated my profile as requested.
Many thanks
on 10-01-2022 12:17 PM
Hi bkhamneian
Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.
Thanks
Debbie
on 10-01-2022 11:31 AM
@bkhamneian once you've got the optimisation disabled it's best to use channels 1, 6 or 11 as they offer the least overlap and also set the bandwidth to 20 Mhz