For queries about your TalkTalk broadband service.
on 12-03-2023 08:37 AM
Hi,
I have problem with router for a long time. I have to reset it often as speed from my router to devices is poor 27-34 dawnload (should be around 50). Restart usually helps. I had enginer recently and he said line is OK but is something wrong with router.
From few days I started to have problem with my phone (was OK earlier). I can't connect to WiFi. My phone see many other networks but not ours. I tried add new network and put details manually but still nothing.
From yesterday two more devices cannot see our network (they worked ok earlier). I tried everything, even put my phone to factory settings but still nothing.
I definitely need a new router but talk talk said router works fine...
on 13-03-2023 06:42 AM
Morning,
How are you getting on?
Thanks
on 12-03-2023 01:23 PM
Slow speed, intermittent dropouts, breaks in the signal, no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?
Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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