Fixed Price Plus

[Hedge23]

Hi,

I've been out of contract for a year and on Fixed Price Plus (FPP).

FPP is still mentioned in TT's help and support site (updated 21/11/25) and continues, there, to promise never to increase monthly bills, once out of contract, by more than the rate of inflation.

Last April, my bill went up by the CPI rise, as expected. Ten days ago, I received a TT email with options, one of which was "Do nothing". This would mean my bill increased by CPI, again, in April 2026. All fine and as expected.

Today I received an email saying TT were changing terms and conditions and that a £4 increase will apply from April. The amusing justification was that it is "easier to understand", no reference being made to its being 5 times the current rate of CPI increase.

If this is correct, it means that in TT's promise "won't increase by more than the rate of inflation, ever" needs a minor adjustment. "Ever" needs to be replaced with "for a year, or until we change our minds". A worthless promise which serves to define the company.

Have others received similar communications? Has TT decided to renege on its FPP promise? Or is it simply an erroneous communication? 

TT may have decided simply to get rid of its FPP customers.

Certainly,  if actions define promises as worthless, they are likely to succeed. 

Interested to learn if others have encountered this...

Cheers

[Hedge23]

Thank you for locating today's email which appears to go back on the promise originally made by TT and confirmed in TT's email only nine days before.

It is a pity that you have been unable to locate the latter. No matter. I can forward it to you if you tell me how.

In the interim, here is a cut and paste of the relevant section:

Do nothing

You can simply continue with your current service on a monthly basis which includes Fixed Price Plus¹ and you'll continue to pay the same price you are currently paying.

The same price you’re paying now – Only £24.55 per month.

Your monthly price will rise each April in line with Consumer Price Index (CPI) rate of inflation.

The same great connection – With average speeds of 37 Mbps. Total flexibility – You’ve got the freedom to change your plan whenever you like.

[ferguson]

I understand the points you have made and I have raised these directly with the community manager.

[Hedge23]

You state that FPP customers are also covered in the link, as it states "Out of Contract...£4 will apply...easier to understand than our previously communicated approach of CPI plus 3 .7%..."

Your statement is incorrect. The section in the link refers, specifically,  to those previously on a 3.7% plus CPI deal. FPP customers are, in contrast, on a CPI plus zero deal, promised by TT as being forever. 

Further, the FPP promise continues to be advertised in your help site.

You appear to have clutched at straws in using the date of October 2024 to suggest that FPP customers are covered. This falls down through the appearance of the the words "3.7% plus CPI".

Even had the appropriate wording been present, are you able to explain, please, any way in which such a change, applied to FPP customers (promised no more than CPI...ever."(TT's words)) can represent anything other than a flagrant breach of promise? I would appreciate it if you could avoid patronising weasel words like "easier to understand".

[mandisa1-TT]

I am unable to locate communication sent to you on the 17th, however I have located correspondence that we sent to you on the 26th of February 2026 advising of a £4.00 price increase to your package as T's and C's have changed

[mandisa1-TT]

We sincerely apologize for the inconvenience caused to you. The matter on FPP customers is also listed on the link provided, as it states " Out of contract customers who contracted before 12 August 2024, a price increase of £4 will apply. We feel that offering a fixed price increase is clearer and easier to understand than our previously communicated approach of CPI plus 3.7% and makes it easier for you to see the price paid throughout your contract with us.

[mandisa1-TT]

Kindly bear with me while I look into your account and check the comms sent out to you.

[Hedge23]

Many thanks for the swift response, which is much appreciated. 

Just a few points, in reply

1. The application of a five-fold increase, compared with the promised CPI increase, is not "due to the fact that your contract ended on 27/2/25". The timing of my contract's ending is irrelevant. The change is, instead, entirely down to TT's choosing to break a promise.

2. The link you provide states that those facing a £3 increase would now face £4. It is silent on the matter of FPP customers.

3. You wrote to me on 17/2/26 confirming that, should I do nothing, I would face only a CPI increase (about 80p).

4. You wrote on 26/2/26, nine days later, saying I would face a £4 increase.

You will understand,  I hope, why I have not felt the need to hit the "like" button.

[siphosethu-TT]

Hi there @Hedge23, please note that this is due to the fact that your contract ended on the 27/02/2025 and our terms and conditions have been updated with a few changes. I've provided a link below for you to read on and get some understanding. 

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