Frequent loss of internet

[Gp-elect]

I keep lising internet. Only way to get service back is by router reset. Service is restored sometimes for a few hours other times just minutes. When it does work it is usually very good and all connected devices perform well. The maximum speed I get doing a test is 7mbps even when all is working well. I am supposed to be guaranteed 10mbps by talktalk. 

I gave been through the service centre many times dealing with the robots on the other end and performed all their silly tests nans times even had a £50 engineer visit but still have the same loss of service issue. I am not an expert but I think the router must be at fault. Any help would be greatly appreciated. 

[Debbie-TalkTalk]

Hi Gp-elect

Sorry for the delay.

I've completed a line test which hasn't detected any faults. Are you happy for me to send a replacement router for testing?

Thanks

Debbie

[Gp-elect]

HI

ROUTER IS A HUAWEI DG8041W

[Divsec]

Hi @Gp-elect which router do you have.? Your post has been escalated and you should hear tomorrow from the excellent team here.