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Broadband help

For queries about your TalkTalk broadband service.

Getting cut off from cancellation line

blh101
First Timer
Private Message

on ‎05-07-2022 06:18 PM

Message 2 of 2

I have been trying to cancel my talk talk account for some time. I have followed the customer services line, and been transferred to the "loyalty" line, but have never progressed from caller number 4 in the queue. I have also been cut off. There does not seem to be a way that I am able to cancel my out of contract broadband. I would be really grateful if someone were to contact me since it is not possible to actually get through on the numbers/processes provided.....

BH
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎05-07-2022 11:01 PM

Message 1 of 2

It can't be done through the forum or Chat, @blh101.

 

Ts&Cs suggest the possibility of writing in - see the link at the foot of the page.

 

Otherwise, try a less busy time and call 03451 720088 between 9am and 7pm Monday to Friday, and till 6pm on Saturdays. They will cut off at closing time.

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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