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Getting cut off from cancellation line

blh101
First Timer
Message 2 of 2

I have been trying to cancel my talk talk account for some time. I have followed the customer services line, and been transferred to the "loyalty" line, but have never progressed from caller number 4 in the queue. I have also been cut off. There does not seem to be a way that I am able to cancel my out of contract broadband. I would be really grateful if someone were to contact me since it is not possible to actually get through on the numbers/processes provided.....

BH
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1 REPLY 1

Gliwmaeden2
Community Star
Message 1 of 2

It can't be done through the forum or Chat, @blh101.

 

Ts&Cs suggest the possibility of writing in - see the link at the foot of the page.

 

Otherwise, try a less busy time and call 03451 720088 between 9am and 7pm Monday to Friday, and till 6pm on Saturdays. They will cut off at closing time.

 

Gliwmaeden2, a fellow customer.
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