Hive hub not connecting with FAST5364

[DonnyLad]

Like others I have this fault.

See post of 31 Jan 2022 with same title.

It is most frustrating that TALKTALK technical support, contacted on the phone, won't look at this history and insist on speculating on other reasons.

My first call concluded with the  I will get back  to you in one hour.

After two hours with no ring back

I rang again and was cut off.

Is this the usual level of service??

[Karl-TalkTalk]

Hi

I've another router on the way to see if this is hardware related.

Karl.

[DonnyLad]

Hi Karl

Thanks for speedy response.

Sorry to report no luck after sticking paper clip in the reset hole for 20 seconds

[Karl-TalkTalk]

Hi

the factory reset will not restore the original firmware but keep the current firmware.  Give the pin reset a try and lets see if this helps.

Karl.

[DonnyLad]

Hi Debbie

Thanks for getting back to me and updating the firmware.

I have

1.   Simply connected the Hive Hub to the router - no luck.

2.  Turned the router power off, waited, then turned power back on - no luck.

I have not tried resetting the router as I believe this restores the original firmware  that you have changed.

Am I right?

Be grateful for further advice.

[Debbie-TalkTalk]

Hi DonnyLad

I've made a change to your router firmware, please can you retest and let us know how the connection compares.

Thanks

Debbie

[DonnyLad]

Hi Michelle

Thanks for your advice.

Profile updated.

Sorry I am newbie and somewhat mature.

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks