How do I get a replacement router?

[jefftalk]

Hi

My router is flashing orange light, i.e. no internet connection.

Wifi is OK.

I've tried "off/wait-20-minute/on" restart & also hard reset with pinhole on back.

TalkTalk have run a line test & all is OK.

I tried my old TalkTalk router & that still works fine, so line is probably OK, as tested.

I conclude I need a new router but can't find out how to get one other than wait ages for chatbot to connect me to an agent, or wait in lengthy phone queue.

Is there some way of ordering one online & returning the defective one?

many thanks

Jeff

[Gliwmaeden2]

Staff will respond during the day, Monday, @jefftalk.

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