You say set up in the title, are you setting up following transfer to fibre?
Is the cable from the ONT box in the correct input?
Likewise, if you have been sent the hub as a replacement and you are not on full fibre, is the cable to the correct input?
A bit more info may help us diagnose the issue.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here:
How to contact TalkTalk Broadband - Help & Support.
